Need help outside of office hours?

If you need help now, there are a number of services available to you. Please choose the appropriate service from the list below. We recommend that you add these details to your contacts.

In the event of an emergency:

Phone: 999

Don’t be afraid to call 999, and don’t assume that someone else has already called. If you’re unsure whether it’s an emergency, it’s better to be safe than sorry.

You should always call 999 if someone is seriously ill or injured, or their life is at risk. When you dial 999, an operator will ask you which service you require.

If you need to call 999 but talking on the phone will put you or others at further risk, you can make a silent call. 

When to call an ambulance:

Medical emergencies include (but are not limited to):

  • Chest pain
  • Difficulty breathing
  • Unconsciousness
  • Severe loss of blood
  • Severe burns or scalds
  • Choking
  • Fitting
  • Concussion
  • Drowning
  • Severe allergic reactions

When to call the police:

In an emergency, always call 999. Emergencies that require police attention include (but are not limited to):

  • Danger to life
  • Use or immediate threat of the use of violence
  • A crime in progress
  • A crime that’s about to be committed

When to call the Fire and Rescue Service:

The main roles and responsibilities of Fire and Rescue services in the UK are:

  • Extinguishing fires
  • Protecting life and property
  • Rescuing and protecting people in the event of a road traffic collision
  • Rescuing and protecting people in the event of other emergencies
In Bath, if someone has fallen in the river, or is at risk of drowning, the operator will send the Fire and Rescue Service, not the Coastguard.

Bath Spa University Security:

Phone: +44 (0)1225 875555

Our Security Service is available 24 hours a day, 7 days a week, 365 days a year.

Security is available on every campus.

Security is your first point of contact during evenings and weekends.

In an emergency or crisis situation, contact Bath Spa Security, who can then contact other members of staff and services if required.

NHS 111

Phone: 111


Urgent medical problem? Not sure what to do?

Call 111 for medical advice (it’s free from mobiles and landlines). This service is available 24 hours a day, 7 days a week.


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